1 7-day satisfaction guarantee
If you're a first-time Chef Amí subscriber and you're not happy within your first 7 days, email us and we'll refund your payment in full. No hoops, no explanation needed.
This guarantee applies to your first paid subscription period, monthly or annual. It does not apply to renewals or accounts that have previously received a refund.
2 Refund eligibility
Outside of the 7-day guarantee, we evaluate refund requests case by case. You may be eligible for a full or partial refund if:
- You were charged after canceling your subscription (billing error)
- You were charged twice for the same period (duplicate charge)
- A significant technical issue prevented access for an extended period we couldn't resolve
- You were charged for an annual renewal within 24 hours and hadn't intended to renew
We generally do not issue refunds for:
- Subscription periods already used beyond the 7-day window
- Forgetting to cancel before a monthly renewal
- "I didn't use it" after more than 7 days have passed
- Dissatisfaction with AI-generated meal plans after the guarantee window
If your situation doesn't fit neatly into the above, please reach out anyway. We're a small team and we care about fairness. We'll do our best to make it right.
3 Annual & lifetime memberships
Annual plans are billed upfront at a discounted rate. The 7-day guarantee applies at signup. After that window, annual subscriptions are non-refundable as a lump sum, but you may cancel to prevent future renewal and retain access through the end of your paid period.
Lifetime memberships are one-time purchases. These are non-refundable after the 7-day guarantee window.
4 Cancellation vs. refund
Canceling stops future charges. Your access continues until the end of your current billing period. No refund is issued for remaining time.
A refund returns money to you and can be requested whether or not you cancel. You can cancel at any time from Account Settings → Membership → Cancel Subscription.
5 How to request a refund
Email us
Send a message to hello@mychefami.com with the subject "Refund Request" and your account email address.
We'll review it
We respond to all refund requests within 2 business days. We may ask a brief follow-up question.
Refund is processed
Approved refunds are returned to your original payment method via Stripe within 5–10 business days, depending on your bank.
6 App Store & Google Play
If you subscribed through Apple or Google, your purchase is subject to their refund policies. We do not control or process refunds for app store purchases. Please contact Apple or Google directly:
- Apple: reportaproblem.apple.com
- Google Play: Google Play Help Center